Tellpull Refund/ Cancelation Policy
 TellPull Website Design Agency
At TellPull, we’re committed to customer satisfaction and delivering high-quality website design services. We understand the importance of your investment in your website, which is why we’ve established this refund policy to ensure transparency and fairness for all our clients.
Contact Information
Should you have any concerns or questions regarding our refund policy, please don’t hesitate to contact us:
– Phone: 8765980765
– Email: hello@tellpull.com or tellpullinc@gmail.com
Scope of Policy
This policy applies to all website design services offered by TellPull, including, but not limited to, web development, graphic design, UI/UX design, and maintenance services.
Refund Eligibility
1. Initial Design Phase: If you are not satisfied with the initial design mock-ups provided and decide to cancel the project before the development phase begins, you may be eligible for a full refund. You must request this cancellation within 7 days of receiving the initial designs.
2. Development Phase: Once the project enters the development phase, we will have committed significant resources towards building your website. If you decide to cancel the project during this phase, you may be eligible for a partial refund. The amount refunded will be proportional to the work completed at the time of cancellation.
3. Post-Completion: After the final website has been delivered, we offer a 14-day review period. During this time, if there are any performance issues directly attributable to our services, we will endeavor to resolve them at no additional cost. If we’re unable to satisfactorily resolve these issues, you may be eligible for a partial refund based on the severity and impact of the issues encountered.
Non-Refundable Services
Certain services are non-refundable due to their nature. These include:
– Domain registration
– Web hosting fees
– Third-party service subscriptions
– Any expenses paid directly to third parties on behalf of the client
How to Request a Refund
To request a refund, please contact us at the phone number or email address provided above. Include your project details, the reason for requesting a refund, and any relevant documentation to support your request. We will review your request and respond within 7 business days.
Processing Refunds
Approved refunds will be processed via the original payment method within 7 business days of approval.
Modifications to the Refund Policy
TellPull reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and we encourage clients to review the policy periodically.
Conclusion
We at TellPull are dedicated to providing you with exceptional service. This refund policy is designed to protect both our clients and our business, ensuring fairness and satisfaction for all parties involved.
